Last Updated: 22nd August 2024

Prophile Clinics (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website www.prophileclinics.com.au (the “Site”) or interact with us in any other way.

1. Collection of Personal Information

We collect personal information that you voluntarily provide to us when you:

• Book an appointment through our Site.
• Subscribe to our newsletter or promotional communications.
• Contact us with inquiries or feedback.
• Interact with us via social media or other platforms.

The types of personal information we may collect include:

• Your name, email address, phone number, and postal address.
• Medical information relevant to your treatments or inquiries.
• Payment details, where necessary.
• Any other information you choose to provide.

2. Use of Personal Information

We use your personal information to:

• Provide, manage, and improve our services.
• Process your bookings and payments.
• Communicate with you regarding your appointments, treatments, and promotions.
• Comply with our legal obligations and resolve any disputes.
• Improve our website and customer experience.

3. Disclosure of Personal Information

We may disclose your personal information to:

• Our service providers who assist us in delivering our services (e.g., payment processors, IT support).
• Medical professionals and other health service providers as necessary for your treatment.
• Legal authorities if required by law or to protect our legal rights.
• Third parties with your consent or as otherwise required by law.

4. Storage and Security of Personal Information

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, alteration, or disclosure. However, please be aware that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your experience. Cookies are small files that are stored on your device. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our Site.

6. Access to and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. If you wish to do so, please contact us using the details provided below. We may require proof of identity before fulfilling your request.

7. Marketing Communications

With your consent, we may send you promotional communications about our services. You can opt-out of these communications at any time by following the unsubscribe instructions in the emails or contacting us directly.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our Site with the date of the latest revision. We encourage you to review this Privacy Policy regularly to stay informed of how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Prophile Clinics

admin@prophileclinics.com.au

+61485 960 001

Gold Coast Clinic: Crestwood Plaza Shop 6A 458 Olsen Avenue, Molendinar

Brisbane Clinic: Shop 2/884 Brunswick Street, New Farm QLD 4005

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